Index 05 / 10 — Healthcare

Hamot Surgery Center.

A patient-facing website for one of Erie's leading outpatient surgery centers — designed to reduce anxiety, answer questions before patients have to ask, and cut the volume of pre-op phone calls to the front desk.

hamotsurgerycenter.com
Hamot Surgery Center website
Client

UPMC Hamot Surgery Center

Industry

Healthcare

Year

2023

Discipline

Design · Development · UX

What we built

A calmer experience before a stressful day.

Surgery is anxiety-inducing. The website's job is to make sure patients arrive informed, prepared, and confident — without a phone call.

01

Patient resources

Pre-surgery checklists, what-to-expect guides, and downloadable forms. Everything patients need before their procedure, in one place.

02

Procedure information

Detailed pages for each procedure type — recovery timelines, preparation steps, and what to bring. Patients stop calling to ask the basics.

03

Medical records access

Secure portal integration so patients can view health records and surgery details without contacting the front desk.

04

Online bill pay

Simple, secure payment processing. Pay balances, set up payment plans, view statements — no phone required.

05

Physician directory

Searchable listing of surgeons with credentials, specialties, and contact information. Patients find their provider in seconds.

06

HIPAA-compliant architecture

Built with healthcare security requirements at the foundation. Patient privacy protected at every layer.

"

We wanted patients to show up ready — not anxious. The site does the pre-op counseling we used to do by phone.

Administrator — UPMC Hamot Surgery Center

hamotsurgerycenter.com
Hamot Surgery Center full website view
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